Policies

Booking & Cancellations :

1. Booking notice - There is no specific time you need to contact me by, if you need a late booking then let me know and I will let you know my availability for it, however the later the notice the lower the chance I will be available for when you need.

2. Cancellation window - There is a 3 day cancellation window for drop in visits and if the booking is cancelled 3 days or less before the start of the booking there is a cancellation fee of an additional 20% of the bookings total.

3. Late booking fee - There is only a late fee for drop in visits, if the booking is requested 5 days or less before the start date. The late booking fee is £5.

Payments & Refunds :

1. How to pay - I accept bank transfer, PayPal, or with cash.

2. Drop in visit deposit and cancellation policy - A 50% deposit is required on the day or within 7 days of your booking confirmation which means after I have received your request I will send you a message confirming whether I am available or not, with the remaining 50% due on the first day of the booking.

If you need to cancel your booking:

More than 14 days before the start date: 25% of the total booking cost is non-refundable, and the remaining 25% of your deposit will be refunded.
14 days or less before the start date: the 50% deposit is non-refundable.
3 days or less before the start date: an additional cancellation fee of 20% of the total booking cost will apply.

This policy helps cover the time reserved for your booking and the potential loss of other bookings due to a late cancellation.

3. Dog walking deposit and cancellation policy - Full payment is required within 3 days of your booking being confirmed.

If you need to cancel your walk more than 7 days before the scheduled date, I will refund 50% of your payment.

For cancellations made 7 days or less before the scheduled walk, the payment is non-refundable.

This policy helps me keep the time reserved for your booking and manage cancellations fairly.

Pet health & Vaccinations :

1. Vaccinations - Please send your dogs and or cats vaccination records to me before the booking.

2. Pet health - Please also send me up-to-date information on pre-existing conditions, allergies and medications before the meet and greet.

3. Flea and worm treatment - Make sure your pet is up to date on their flea and worm treatment. If not I will not be going ahead with the booking.

4. Pet becoming ill in my care - If I notice anything that seems off I will immediately contact you. Depending on the urgency of the situation at hand I may also contact your emergency contact. More information on this in - Emergency care & authorization.

Emergency care & Vet authorization :

1. Which vet? - Depending on the urgency of the situation I will either take your pet to the nearest vet, nearest emergency vet or your vet so you will need to let me know what the name of your vet is and their contact information (this is on the booking form).

2. Emergency contacts - I require at least 1 emergency contact that I will be able to get a hold of if I cannot get hold of you however more than 1 is preferable.

3. Vet release form - You will need to sign a vet release form just in case I do need to take your pet to the vet.

4. Financial cap - I will need a pre approved spending limit and or a credit card arrangement left directly with your vet.

5. Vet bills - Owners are financially responsible for all veterinary expenses incurred during the sit.

Liability & Safety :

I will always, always, always do my very best to keep your pet safe and happy and I will treat your pet and your home with respect but here are some things to keep in mind for my safety, your pets safety and the safety of others.

1. Home and garden safety - You are responsible for making sure your home and garden is safe and secure for example fences, gates, doors, windows and general household items like things being sharp, wires being out, dangerous foods being left out etc. Anything in your home that is the reason for an escape, injury and or illness, you are responsible for. Of course if I notice any issues with anything I will let you know and or fix the problem myself, if possible.

2. Walks and outdoor time - I will only let your dog off the lead if you clearly say I can in writing and I will always choose safe places to walk. I will not walk dogs if I think they are too aggressive or unsafe to be walked.

3. Other people and animals - I will always try my very best to protect your pet from any danger like unsafe animals or unsafe people. If your pet hurts another person or animal, you are responsible for any cost or damage.

4. Stopping a service - If i feel that your pet, your home, or I am not safe, I may stop the service early. I will tell you this and explain why as soon as possible if this were to happen.

5. What I am not responsible for :

- Problems caused by your pets past health issues or injuries.

- Problems caused by your pets behaviour (Examples : biting, fighting, damage to things, etc).

- Things that break in your home due to being old and or faulty.

- Your pet getting sick from things they find on walks (Examples : rubbish, dirty water, dead/alive animals, unsafe objects/plants, etc) However I will always do my absolute best to keep them safe and away from danger.

- Delays or problems caused by bad weather, traffic, road works or public transport.

- Problems caused because you gave me wrong or missing information (Examples : health, behaviour, keys, alarms, etc).

6. Neglect - If I see any signs of neglectful behaviour in your home or on your pet I do have the right to report it.

Keys, Home access & Security :

1. How I store keys - I keep keys in a tub with dividers and labels on top to know who's is who's, when walking around/making my way there I will have them secure on a key chain.

2. Returning keys - If your door does not automatically lock when shut we can arrange a date and time after the last visit for you to either come and pick them up or if you are close by I can drop them round or post through your letter box. If your door does automatically lock when shut, I will leave the keys somewhere inside that I have checked with you is okay.

3. What I will and wont do in your home :

What I WILL do :

- I will lock all doors and windows when I leave.

- I will feed any fish you have if you would like me to.

- I will water your plants if you would like me to.

- I will turn lights on/off and close/open curtains if you have a set routine you would like me to stick to.

- I will bring in mail and packages.

- I will clean up pet messes (please leave pet safe cleaning supplies for me to use or let me know where they are in case of any accidents).

- I will follow all instructions you give me, Please write them out for me either in a message, email or on a piece of paper before the booking starts.

What I WONT do :

- I will not let other people into your home.

- I will not have friends or family visit your home (unless its been okayed by you).

- I will not use your TV, computer, or personal items unless you say I can.

- I will not go into rooms or places you have asked me not to go into unless there is an emergency.

- I will not move or take your things.

- I will not clean the whole house, only things relating to the animal you are paying me to look after or any messes I have made myself like spilt water.

- I will not share your keys, alarm codes, or address with anyone else.

Pet behaviour & Training :

1. Behaviour - I do not look after aggressive dogs, cats or any animal that could cause physical harm to me, slightly temperamental and likes to be left alone is okay just inform me beforehand so I can be aware and respect your pets boundaries.

2. Information - Inform me of any and all behavioural issues your pet has before the booking is confirmed.

3. Stopping a service - If a pet is unsafe for me to be around, keeps trying to escape or harms me in any way I may end the booking, with no refund if this is the case.

Photos, Updates & Social media :

1. Photo updates - I will always take loads of photos of your pet and send you them.

2. Updates - I will give you updates on your pet if you ask, I say this as some people would prefer to not be contacted much unless there is an emergency due to wanting to focus on work or holiday, so whatever you would like to do let me know.

3. Social media - I would love to use photos of your pet on your review (the permission for this is on the review form) and I would also like to post your pet on social media, of course, this will only be with permission from you (on the further booking form)

Data & Privacy :

1. What information I collect/will need :

- Name (Yours and pets).

- Address (House number, street name, postcode).

- Phone number and or email (Preferably phone number/Whatsapp as its easier to contact you with).

- Vet information (Number, name and location).

- Emergency contact information (Their name and number).

- Pet details (Name, age, breed/species, and gender).

- Pet health (Allergies, medical issues, medication, special needs).

- Pet behaviour (Any history of aggression, how they are with other animals and or people, fears, likes/dislikes).

- Booking details (Dates and times of bookings, what type of service - dog walk or drop in visits).

- Payment info (What method you would like to use).

I will only ever use this information to look after your pet and to manage bookings. I will keep this information safe and will not share it, except with vets in an emergency.

Weather & extreme conditions :

1. Heat - I will not walk dogs in temperatures above 22°C depending on how sunny, air flow, breed and fur colour (darker dogs absorb more heat) and all dogs will be walked when it is under 18°C.

2. Cold - I will not walk dogs in dangerous conditions like heavy rain, hail, extreme snow (some snow is fine) or when it is under 5°C depending on breed and fur type, all dogs will be walked in temperatures 8°C and above but please have a dog coat/jumper just in case.